FAQ
Can we get custom sizes based on our architectural drawings?
Yes. You can share your CAD or DWG files with us to get custom-manufactured pergola and glass systems for your project.
What is your minimum order quantity for custom projects?
We accept both single-project orders and bulk volume purchases.
Which technical certifications and quality standards do your systems comply with?
Our systems are CE certified, wind-resistance tested, and feature Qualicoat approved powder coating with up to 10-year warranties.
Which shipping terms do you support for international delivery?
We handle exports under EXW, FOB, CFR, or DDP terms, including custom wooden crating and export clearance.
How fast can we receive a technical quote for our project?
Maximum 2 working days.
Do you offer installation support or shop drawings for assembly?
Yes. We provide 3D assembly guides, detailed shop drawings, and remote technical support for local installation teams.
Are your motorized pergola systems compatible with Smart Home automation?
Yes. Our systems integrate with major smart home protocols, rain-wind sensors, and smartphone apps for remote control.
What is the snow load capacity and wind resistance of your bioclimatic pergolas?
Our reinforced aluminum louvers can handle snow loads up to 150 kg/m² and withstand wind speeds up to 120 km/h.
How does the integrated drainage system manage heavy rainfall?
Integrated internal gutters route rainwater directly through the vertical posts to ensure zero leakage and effective drainage.
Are your aluminum profiles suitable for coastal areas with high humidity?
Yes. We use Seaside Class Qualicoat anodizing and powder coating to prevent corrosion in marine environments.